Soft Skills That Make or Break Your Success- Table of Content

Preface………………………………………………………………………………. 1

Introduction……………………………………………………………………….. 3

Lack of soft skills wreaking havoc at GHR………………………………… 9

  1. The genesis of the problem………………………………………………………………. 9
  2. The CEO intervened to rescue one of his superstars…………………………… 11
  3. Negotiation to break the deadlock……………………………………………………. 17
  4. Soft skills development program to tackle the problem………………………. 22

Part I: Mastering Self……………………………………………………………. 33

Soft Skill 1: Increasing self-awareness……………………………………………………….. 47

Soft Skill 2: Regulating Emotions Wittingly……………………………………………….. 64

Soft Skill 3: Managing Time and Energy Wisely………………………………………….. 77

Soft Skill 4: Solving Problems & Making Right Decisions…………………………….. 94

Part II: Getting Along with Others…………………………………………… 109

Soft Skill 5: Playing Teamwork………………………………………………………………….. 118

Soft Skill 6: Communicating Effectively……………………………………………………… 129

Soft Skill 7: Promoting Diversity & Embracing Inclusiveness……………………….. 140

Soft Skill 8: Turning Conflicts into Opportunities………………………………………… 151

Part III: Leading Others…………………………………………………………. 161

Soft Skill 9: Motivating Others to Aim High………………………………………………… 169

Soft Skill 10: Coaching and Mentoring to Empower Others………………………….. 180

Soft Skill 11: Negotiating With Others for Win-Win Deals……………………………. 189

Soft Skill 12: Leading Others Through Change Smoothly……………………………… 199

Conclusion…………………………………………………………………………… 213

End Notes……………………………………………………………………………. 217

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