Soft Skills Development Program

I. Description

Research conducted by Harvard University, the Carnegie Foundation, and Stanford Research Center revealed, “85% of job success comes from having welldeveloped soft and people skills, and only 15% of job success comes from technical skills and knowledge (hard skills). Unfortunately, many professionals, especially those in technical fields such as Scientists, Engineers, and IT professionals over depend on their technical skills. Accordingly, they neglect to develop their soft skills proactively and in turn pay dire prices individually and cause havoc in their organizations.

The problem is severe when these professionals who lack certain soft skills are supervisors and managers. These responsibilities frequently involve supervisory duties that require having superb soft skills. Sadly, many companies don’t pay close attention to soft skills when they promote their super achievers. When the latter demonstrate outstanding technical abilities and outperform their peers, they get promoted to lead their team. And, as a result, they cause havoc.

Common workplace complaints such as high turnover, conflict, lack of synergy, and low productivity many of today’s organizations are experiencing come down to their managers’ lack of certain soft skills. “A Gallup poll of more than 1 million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor…People leave managers not companies…in the end, turnover is mostly a manager issue.” More than one million people cannot get it wrong.

  • To tap into the potential of your people,
  • To tackle high turnover and turn conflicts into opportunities,
  • To create synergy and harmony,
  • To increase productivity, and
  • To meet your organization’s goals, your supervisors and managers need to be equipped with those soft skills that make or break their success.

This course is composed of 12 interactive workshops necessary to master self, get along with, and lead others successfully. These soft skills enable your supervisors and managers to meet the bottom line of their team and contribute their share toward the accomplishment of your organization’s mission.

The course contains great insights, stories, tools, and processes that empower your people to develop the 12 soft skills that make or break their individual and collective success. The course will be divided into three parts: Soft skills to master self, to get along, and to lead others. There will be four soft skills under each part.

Short version: This course can be given in two or three days. It’s going to be jam-packed and intensive. Though we don’t recommend, we can also arrange a fast paced, high-level, keynote style three-hours presentation. Each participant gets a copy of the reference book and a comprehensive workbook.

Long version: The whole program can be given as a one-week boot camp format or one soft skill per day for six weeks/months (We are flexible to work with you and decide the schedule). Each participant receives a copy of the reference book plus a workbook for each theme.

Note: The reference book of this course is the newly published book entitled ‘Soft Skills that Make or Break Your Success: 12 soft skills to master self, get along with, and lead others’. For more info about the book, check out this link:

II. Who is this course for?

This course is designed to empower supervisors and managers who wish to master self, get along with and lead others successfully to achieve extraordinary results, meet the bottom line of their team, and contribute their share toward meeting the organization’s mission.

III. Overall Learning Objectives

At the end of the course, participants will be able to:

  • Understand the vital roles soft skills play in mastering self, getting along with and leading others successfully
  • Discover the soft skills that are necessary to succeed in managerial positions
  • Assess which soft skills have been missing that deterred them from attaining personal mastery, getting along with, and leading others successfully
  • Identify tools, processes, and approaches that could enable them to improve their soft skills, and in turn, achieve extraordinary results by tapping into the potential of their team members
  • Develop action plans to practice what they learned right away when they return to the workplace

IV. Course Outline:

Part One: Mastering Self

For an organization/team to tap into the potential of its members, it needs to invest in the personal growth of its members. That was why Zig Ziglar advised organizations by saying: “You build a better company by building better people.” Individuals become better as they grow continually. The more people grow, the more they attain personal mastery. People with personal mastery get along easily and lead others better, and in turn, contribute their share for the betterment of their teams/organizations. Though there are many soft skills that may contribute to attaining personal mastery, the following four soft skills play a lion’s share to develop self-mastery:

Soft Skill 1: Increasing self-awareness

Soft Skill 2: Regulating Emotions Wittingly

Soft Skill 3: Managing Time and Energy Wisely

Soft Skill 4: Solving Problems & Making Right Decisions

Part Two: Getting Along with Others

Having individual team members who have great potential with personal mastery may not translate into collective success. These individuals need to get along to tap into their collective potential. Many come together and form teams to accomplish great things. The intention is good but it’s not enough. Henry Ford said, “Coming together is a beginning; keeping together is progress; working together is success.” Coming to form a team is the beginning of a very long voyage. The ultimate goal of coming together is whether the group works together and gets along to advance the common goals, and the following four soft skills play vital roles to get along with others successfully.

Soft Skill 5: Playing Teamwork

Soft Skill 6: Communicating Effectively

Soft Skill 7: Promoting Diversity & Embracing Inclusiveness

Soft Skill 8: Turning Conflicts into Opportunities

Part Three: Leading Others

The soft skills that enable us to master self and get along with others are still relevant when we are promoted to take leadership. The two are essential foundations that made so many leaders great. Extraordinary leaders have personal mastery plus they work with others very well. The skill sets that enabled them to excel in their private space, and as they get along with diverse co-workers weren’t enough in the space where they were required to inspire, empower, negotiate, and lead their teams through continuous change. They also have additional soft skills that empowered them to lead and influence others by example. Ken Kesey declared, “You don’t lead by pointing and telling people some place to go. You lead by going to that place and making a case.” Your leaders, whether they’re novice or seasoned, they need the four soft skills enlisted below to influence others successfully.

Soft Skill 9: Motivating Others to Aim High

Soft Skill 10: Coaching & Mentoring to Empower Others

Soft Skill 11: Negotiating With Others for Win-Win Deals

Soft Skill 12: Leading Others Through Change Smoothly

V. Key Activities:

All training sessions fully engage the training participants using Thiagi Four Door Training Model ( Thiagi’s approach to learning allows learners to truly take hold of the material and embark on self-led learning. This course will present the four concepts or “doors” that enable learners to go about the process in the manner that works best for them.  Interactive activities and assignments will engage learner to use 1) The Library, 2) The Playground, 3) The Café and 4) The Evaluation Center to take control and build the learning environment that works best for them.

1. Preparation:

  • Assessment: Learners gauge their current competency for each soft skill.
  • Story sharing: Learners share their expectations and stories.

2. Presentation:

  • Video clips: Some video clips are played to reinforce learning.
  • Study and present: Learners are given assignments to study their strength and limitations against each soft skill, and present their findings.
  • Group discussion: Learners are assigned topics to discuss in small groups and then report back to the class.

3. Practice:

  • Experience sharing: Large group discussion based on some selected open-ended questions to solicit some practical experiences of learners.
  • Action items: Learners pick a few action items they intend to implement right away when they return back to their workplace

4. Performance:

  • Using latest tools: Learners will be given tools they can use to improve their individual and team performance.
  • Lesson sharing: At the end of each soft skill session, learners pick one thing they learned and explain how that could bring positive change, and ultimately performance improvement in the workplace.

About Success Pathways

Success Pathways, LLC (SPW) was established in 2010. SPW is MBE based in Maryland, USA. SPW is the place where ‘Pathways for success are paved!’ To accomplish its mission, SPW provides various products and services (Pathways) to individual professionals, business owners, and organizations. Our goal is to support our clients in creating a productive workplace that allows them to experience increased morale, harmony, teamwork, innovation, creativity, teamwork, and in turn high performance.

One of the key benefits of working with Success Pathways is that we customize each of our workshops to align with our clients’ needs and to make them relevant to our clients’ industries. No two workshops on the same theme are ever the same. We believe that you are unique and deserve a unique experience.

We also take extra measures to customize each workshop and make it appropriate and timely to address your specific organizational challenges. We endeavor to offer workshops that are dynamic and engaging that simplify the learning process and also make the whole experience educational and fun at the same time.

Success Pathways specializes in facilitating soft skill workshops that helped our clients achieve solid results. Using these workshops, we can help you save thousands of dollars, create an environment that fosters harmony, synergy, collaboration, and innovation.

Our workshops are also very engaging and interactive filled with stories, metaphors, small and large group discussions, cases studies, provide case studies, activities, games, and role-plays when necessary. To watch some excerpt video footages from some of our workshops, checkout our YouTube channel (Apology for the quality of many of the video footages as they were taken while the rooms were dark to allow PowerPoint visibility). You may also checkout some testimonials from our website.

About the author and lead Trainer of this program

Assegid (AZ) Habtewold wrote three books including his latest book entitled ‘Soft Skills That Make or Break Your Success’. He has been serving some Government agencies [National Institutes of Health (NIH), General Services Administration (GSA), US Department of Agriculture (USDA), Forest Services, and National Cancer Institute], Public Schools, Fuji Films, Everis, Westat, Per Scholas, and so on. AZ has been also working with world-class management consulting companies such as CI International and ICATT Consulting. He has been facilitating workshops on the 12 themes incorporated in his third book. He also has been working as a contractor to provide public seminars and on-site workshops for seminar companies such as SkillPath, and National Seminars. AZ has the following degrees: Doctor of Strategic Leadership, Master’s in Computer Science, and Doctor of Veterinary Medicine. He has over 20 years hands on leadership experience that began as a youth and student leader. He has been providing training and facilitating workshops for more than 9 years in the US. AZ came to the US in 2005, is a US citizen, and lives in Silver Spring, MD.

Please note that we’ve other qualified additional trainers who will join and co-facilitate some of the themes with the lead trainer.